100% SATISFACTION GUARANTEED!

Order Process

Returns

 

 

Order Process

Once your order has been placed either online or via telephone, it will be processed and sent out within 24 hours*. Depending on your location, your order will be shipped with delivery confirmation using either UPS or the United States Postal Service.  Most shipments will arrive in 1-2 business days if on the East Coast.  Western state shipments may take up to 3-4 business days from the date of your order.  Expedited deliveries can be made upon request.

(*The 24-hour time frame excludes weekends and major holidays when UPS and the USPS are closed.)

Returns

Our ‘No Quibbles’ Return Policy

We guarantee our Omega QD supplements 100%!

We will always accept a returned order.

Our ‘No Quibbles’ Guarantee means that if, for any reason, you are not happy with your supplement you may return it for prompt replacement or refund.

How to make a return:

1.  If purchased from a Veterinary Hospital or Retail Store:

Return your supplement container, opened or unopened, with your sales receipt to the location it was originally purchased, ideally within thirty (30) days of the purchase date.  There, you will receive a 100% full refund with no additional fees.

2.  If purchased Online:

You may return any item for any reason within thirty (30) days of delivery. You will receive 100% of the Refund Price for the product. This Refund Price is calculated as your full, original purchase price and any applicable tax, minus credit card/transaction fees, discounts, and any original shipping costs.  Your money will be refunded in the way it was purchased (eg. credit back to credit card, paypal refund, etc)

Before you return your purchase, please email us at returns@omegaqd.com so we can be waiting for your return. Carefully package the product to protect from damage and return your purchase by mail.. We are not responsible for any damage that occurs during shipping. You are responsible for the cost of return packaging and shipping. We are not responsible for packages lost in transit.  We recommend sending the packages with Delivery Confirmation or Special Delivery.

Please send your returned purchase:

Nutrition Science International, LLC
Attention: Omega QD Returns
29217 Center Ridge Road
Westlake, Ohio 44145

We will submit your refund immediately upon our receipt and processing of your return. You should receive your refund within 1-2 weeks after you have returned your order to us. In most cases, you will receive the refund much sooner.

We will notify you with a confirmation email once we have received and processed your return. If your refund does not appear on your account or credit card statement within 2 weeks from the day that you sent your return, please contact us at info@omegaqd.com.

Still have a question about our policies?

Please ask! Contact us during regular business hours, Monday – Friday, 9a – 5p EST at 770-825-3390. We look forward to hearing from you!